Return Policy

RETURN POLICY

Cancellation

We accept order cancellations before the product is shipped or produced.
If your order is cancelled in time, you will receive a full refund.

However, once the order has been shipped, it can no longer be cancelled.

Returns (If Applicable)

We accept returns within 30 days after receiving the product.

To be eligible for a return, your item must be:

• Unused and in the same condition as received
• In the original packaging

To complete your return, a receipt or proof of purchase is required.

Please do not send your purchase back to the manufacturer.

Customers will be charged shipping fees only once (this includes return shipping when applicable). No restocking fee will be charged.

Refunds (If Applicable)

Once your return is received and inspected, we will send you a confirmation email.

We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original payment method within a certain number of days.

Late or Missing Refunds (If Applicable)

If you haven’t received your refund yet:

1. First, check your bank account again
2. Then contact your credit card company, as processing time may vary
3. Next, contact your bank, as posting delays may occur

If you have done all of the above and still have not received your refund, please contact us.

Customer Support & Contact Information

For any questions or return assistance, please contact our customer service:

📱 WhatsApp: (+86) 147 7094 1201
📧 Email: [email protected]
🌐 Website: https://vapepie.ca