FAQS

Vapepie Frequently Asked Questions (FAQ)

1. How do I place an order?

You can browse products on our website vapepie.ca, select your items, and add them to your shopping cart.
Once finished, proceed to checkout and enter your shipping and payment details to complete your order.

2. What are the shipping costs?

Within Canada:
Orders over C$40 qualify for free shipping. Orders under C$40 will incur a fixed shipping fee.

International Shipping:
Orders over C$40 qualify for free shipping. Orders under C$40 will incur shipping fees based on destination and carrier. Final costs will be shown at checkout.

3. Can I return my order?

Yes. You may request a return within 14 days of receiving your order, provided the items are unopened and unused.
Please refer to our Return Policy for full details.

4. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and link to track your shipment in real time.

5. When will my order ship?

We usually process and ship orders within 1–2 business days after purchase.

Shipping times:

• Canada Warehouse Orders:
  Shipped within 1 business day. Delivery within Canada typically takes 5–8 business days.
• Global Warehouse Orders:
  Shipped within 2–3 business days. International delivery typically takes approximately 15 business days, depending on destination and local logistics conditions. (Remote areas may take longer.)

Holiday Notice

During peak seasons, public holidays, or unexpected high-order periods, processing and shipping times may be slightly delayed. We appreciate your understanding.

6. Can I modify or cancel my order?

Once an order has been processed or shipped, it cannot be modified or cancelled.
If you need assistance, please contact customer service as soon as possible.

7. Do your products have an expiration date?

Our products maintain optimal quality when unopened. We recommend using them within one year of purchase. Please refer to the packaging for specific details.

8. Can I buy your products in-store?

Currently, all products are sold exclusively through our official website and are not available in physical stores.

9. Do your products comply with local laws and regulations?

We comply with applicable regulations and require customers to ensure that products are legal in their region before purchase.

10. How can I contact you?

If you have any questions, feel free to contact us:

📱 WhatsApp: 14770941201
📧 Email: [email protected]